CONTACT US

We're here to make your shopping experience at Oatknit as smooth and convenient as possible.

Whether you need help choosing a size, have a question about a product, or would like an update on an existing order, our customer support team is ready to assist.

Get in Touch

Website: oatknit.com

Customer Service Email: customer@oatknit.com

How We Can Help

Our team can assist with product information, fabric details, sizing questions, order confirmation, shipping updates, tracking inquiries, returns, exchanges, refunds, and other shopping-related concerns.

Product and Sizing Questions

Finding the right fit is an important part of shopping for clothing online.

We recommend reviewing the size chart and product details on the relevant product page before making a purchase.

If you need further clarification about a particular style, fit, or material, please email us with the product name and your question.

Assistance With Existing Orders

If you are contacting us about a purchase, please include your order number and the email address associated with your order.

For damaged, defective, or incorrect items, providing clear photographs and a brief explanation of the issue can help us assess your request more efficiently.

Response Time

We aim to respond to customer inquiries as promptly as reasonably possible. Response times may vary during weekends, public holidays, seasonal promotions, and periods of increased order volume.

Thank you for your patience and for shopping with Oatknit.

Customer Support: customer@oatknit.com