SHIPPING POLICY

At Oatknit, we want you to enjoy a straightforward shopping experience, from choosing your favorite clothing to receiving your order.

Please review our shipping options, fees, and delivery information before completing your purchase.

1. Shipping Methods and Rates

Standard Shipping

Order Amount: $0.00–$49.99

Shipping Fee: $5.00

Free Shipping

Order Amount: $50.00 and above

Shipping Fee: FREE

VIP Fast Shipping

Shipping Fee: $8.00, where available

2. Standard Shipping

For orders with a qualifying merchandise subtotal between $0.00 and $49.99, a flat Standard Shipping fee of $5.00 applies.

The applicable shipping fee will be displayed during checkout before your order is completed.

3. Free Shipping

Orders totaling $50.00 or more qualify for Free Shipping.

Unless otherwise stated during checkout, the qualifying merchandise subtotal is calculated after discounts and before applicable taxes.

4. VIP Fast Shipping

Customers who prefer an expedited delivery option may select VIP Fast Shipping for $8.00, where available.

Please note that expedited shipping relates to the selected delivery service. Order preparation and processing time may still apply before the package is dispatched.

5. Order Processing

After payment has been successfully confirmed, your order will enter our processing system.

During this stage, we prepare your selected items and arrange shipment.

Processing time may vary depending on product availability, order volume, promotional activity, weekends, public holidays, and other operational circumstances.

Shipment confirmation and tracking information may be provided after dispatch, where available.

6. Estimated Delivery

Delivery times depend on your destination, the shipping method selected, and the carrier responsible for your shipment.

Occasional delays may occur due to weather conditions, customs procedures, transportation disruptions, public holidays, or unusually high shipping volumes.

Any delivery estimate provided at checkout or through shipping notifications is for reference only and is not a guaranteed delivery date.

7. Order Tracking

When tracking is available, shipment details may be sent after your order has been dispatched.

Please allow time for the shipping carrier to register your package and update its tracking information.

If your tracking status remains unchanged for an extended period, please contact us with your order number so we can assist.

8. Shipping Address

Customers are responsible for providing complete and accurate shipping details at checkout.

Please verify your recipient name, street address, apartment or unit number, city, state or province, postal code, country, and contact information before submitting your order.

If you discover an error after placing an order, contact customer@oatknit.com as soon as possible.

We will make reasonable efforts to assist with address corrections, but changes cannot be guaranteed once processing or shipment has begun.

9. International Orders

Depending on the destination, international shipments may be subject to customs duties, import taxes, or other charges imposed by local authorities.

Unless otherwise stated at checkout, these charges may be the responsibility of the recipient.

Customs inspections and clearance procedures may also affect delivery time.

10. Delayed or Missing Deliveries

If your order has not arrived within the expected delivery period or appears to be missing, please contact our customer service team.

Include your order number and any available tracking information so we can review the shipment and help determine the appropriate next steps.

11. Shipping Support

For questions about shipping fees, delivery methods, tracking, or delayed orders, please contact:

Website: oatknit.com

Email: customer@oatknit.com