PRIVACY POLICY

At Oatknit, we value the trust our customers place in us and recognize the importance of protecting personal information.

This Privacy Policy explains how Oatknit ("we," "us," or "our") may collect, use, store, and disclose personal information when you visit oatknit.com, purchase clothing, subscribe to communications, or contact our customer service team.

1. Personal Information We Collect

When you place an order or interact with our website, we may collect information such as your name, email address, telephone number, billing address, shipping address, order details, transaction information, and customer service communications.

You may also choose to provide additional information when asking questions about products, sizing, fit, or your shopping experience.

Payment transactions may be handled by third-party payment providers. Depending on the payment method used, we may not directly receive or store your complete payment card details.

2. Automatically Collected Information

When you visit oatknit.com, certain technical information may be collected automatically.

This may include your IP address, browser type, device information, operating system, approximate location, pages visited, products viewed, referring websites, browsing activity, and visit dates and times.

We may use this information to maintain website functionality, understand how customers interact with our store, improve performance, and support security measures.

3. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, and similar technologies to support shopping functions and improve the browsing experience.

These technologies may help us remember preferences, maintain shopping cart contents, analyze website traffic, understand product interests, measure advertising performance, and provide relevant marketing where permitted.

You may be able to manage certain cookies through your browser settings or available website privacy controls.

Disabling some cookies may affect the availability or functionality of certain website features.

4. How We Use Personal Information

We may use personal information to process purchases, confirm orders, handle payments, prepare shipments, provide tracking updates, manage returns and exchanges, issue eligible refunds, and respond to customer inquiries.

We may also use information to maintain website security, detect fraudulent activity, improve our clothing collection and customer experience, evaluate website performance, send promotional communications where permitted, maintain business records, and comply with legal obligations.

Where required by applicable law, we will rely on an appropriate legal basis for processing personal information.

5. Sharing Information With Service Providers

We may share relevant personal information with third-party providers that help us operate our business.

These providers may include e-commerce platforms, payment processors, shipping carriers, fulfillment services, website hosting providers, customer support services, analytics providers, advertising partners, and fraud prevention services.

Information may also be disclosed to professional advisers when necessary or to comply with legal requirements, court orders, or lawful government requests.

We do not sell personal information in the traditional sense of directly exchanging it for money. However, certain advertising or data-sharing activities may be classified differently under applicable privacy laws.

6. Analytics and Advertising

We may use analytics and advertising technologies to understand customer behavior, evaluate marketing campaigns, and improve the relevance of advertisements.

Depending on your location and applicable law, you may have the right to opt out of certain targeted advertising activities or forms of personal information sharing.

Where required, we will provide applicable privacy controls or instructions for exercising these rights.

7. Marketing Emails

If you subscribe to promotional communications, we may send information about new arrivals, seasonal styles, discounts, special offers, and store updates.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in those messages.

Even if you opt out of promotional communications, you may still receive necessary transactional messages relating to purchases, payments, shipping, returns, exchanges, or customer support.

8. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy or to meet legitimate business and legal requirements.

This may include processing orders, maintaining purchase and return records, providing customer support, meeting accounting and tax obligations, preventing fraud, resolving disputes, and complying with applicable laws.

Retention periods may vary depending on the type of information and the circumstances in which it was collected.

9. Information Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.

Although we take appropriate precautions, no method of electronic transmission or data storage can be guaranteed to be completely secure.

10. Your Privacy Rights

Depending on your country or region, applicable privacy laws may give you certain rights concerning your personal information.

These rights may include requesting access to your information, correcting inaccurate details, requesting deletion of eligible information, obtaining a copy of certain information, restricting or objecting to certain processing, withdrawing consent where applicable, and opting out of certain targeted advertising or data-sharing activities.

These rights may be subject to applicable legal requirements and exceptions.

To submit a privacy request, contact customer@oatknit.com. We may need to verify your identity before responding to certain requests.

11. International Data Transfers

Some of our service providers may operate outside your country of residence.

As a result, personal information may be transferred to or processed in other countries.

Where required by applicable law, appropriate safeguards will be used for international transfers.

12. Children's Privacy

Our website is intended for general consumers and is not specifically directed toward children.

We do not knowingly collect children's personal information in violation of applicable privacy laws.

If you believe that a child has provided personal information improperly, please contact us so we can review the matter.

13. Third-Party Websites

Our website may contain links to external websites, payment services, or other third-party platforms.

These services operate under their own privacy policies and practices. Oatknit is not responsible for the privacy practices, security, or content of independently operated third-party websites.

We encourage you to review their privacy policies before submitting personal information.

14. Legal and Security Disclosures

We may use or disclose personal information when reasonably necessary to comply with applicable laws, respond to lawful requests, investigate fraud, protect customers, maintain website security, safeguard our business and legal rights, or enforce applicable policies.

Any disclosure will be handled in accordance with applicable legal requirements.

15. Changes to This Privacy Policy

We may revise this Privacy Policy from time to time to reflect changes in our business practices, website features, technologies, service providers, or legal obligations.

The most recent version published on oatknit.com will apply.

We encourage customers to review this page periodically to remain informed about how personal information is handled.

16. Contact Us

If you have questions about this Privacy Policy or wish to exercise an applicable privacy right, please contact:

Website: oatknit.com

Email: customer@oatknit.com