RETURN & EXCHANGE POLICY
At Oatknit, we want you to feel comfortable shopping for clothing online.
We understand that fit, fabric, and personal preferences all matter when choosing a new piece for your wardrobe. That's why we offer a 15-day free return and exchange service for eligible purchases.
1. Return Period
Eligible items may be returned or exchanged within 15 days of the date you receive your order.
To help ensure that returned clothing remains suitable for resale, items should generally be unworn, unwashed, and in their original condition.
Original tags should remain attached where applicable, and all included accessories should be returned with the item. Original packaging should also be included whenever reasonably possible.
Products showing signs of wear, washing, alteration, or customer-caused damage may not qualify for a return.
2. Free Returns and Exchanges
Oatknit provides free returns and exchanges for eligible requests made within the 15-day return period.
Once your request has been reviewed and approved, our customer service team will provide the applicable return instructions and available no-cost return method.
Please contact us before sending any item back to ensure that your return is handled correctly.
3. How to Request a Return
To begin a return or exchange, email:
Please include your order number, the name of the item, and a brief explanation of your request.
If you are requesting a size exchange, please specify the replacement size you would prefer.
For damaged, defective, or incorrect products, please include clear photographs showing the issue.
Our team will review your request and explain the next steps.
4. Size and Style Exchanges
If a clothing item does not fit as expected, you may request an exchange within the 15-day return period, provided the item meets the applicable return conditions.
Exchanges are subject to current stock availability.
If the requested size, color, or style is unavailable, our team will help you explore the available options or arrange an eligible refund.
We recommend reviewing the size chart and product details carefully before placing an order, as sizing and fit may vary between styles.
5. Damaged, Defective, or Incorrect Items
If your order arrives with a damaged, defective, or incorrect product, please contact us as soon as reasonably possible.
We may request photographs or other relevant information to help us understand and verify the issue.
Depending on the circumstances, we will work with you to provide an appropriate resolution, which may include a replacement, exchange, refund, or another remedy required by applicable law.
6. Items That May Be Excluded From Returns
Certain items may be excluded from returns where permitted by applicable law.
Examples may include clothing that has been worn or washed, products with stains or strong odors, altered items, certain intimate or hygiene-sensitive products, personalized items, and products clearly identified as final sale before purchase.
These exclusions do not limit any mandatory consumer rights available under applicable law.
7. Refund Processing
After an approved return has been received and inspected, any eligible refund will generally be issued to the original payment method.
The time required for the refunded amount to appear in your account may depend on your bank, card issuer, or payment provider.
Original VIP Fast Shipping or other premium delivery charges may not be refundable unless the return results from our error or applicable law requires otherwise.
8. Order Cancellations and Changes
If you need to change your order details or request a cancellation, please contact us as soon as possible.
We will make reasonable efforts to accommodate your request before the order is dispatched.
Once an order has entered processing or has been handed over to the shipping carrier, changes or cancellations may no longer be possible.
9. Consumer Rights
This policy does not exclude or restrict any mandatory consumer rights provided under applicable law.
If the laws in your country or region provide additional rights concerning faulty products, refunds, cancellations, or returns, those rights will continue to apply.
10. Return and Exchange Assistance
For assistance with clothing returns, size exchanges, or refund requests, please contact:
Website: oatknit.com
Email: customer@oatknit.com